Handcrafted Luxury Silver Jewelry | Supporting 200+ Jewellery Artisans Pan India New! Get 50% Exchange Value 100% Purity Assurance
925 Silver
14k Gold
Lab Diamond
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925 Silver
14k Gold
Lab Diamond

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AMRRUTAM

Our Exchange & Store Credit Policy 

We want you to love your Amrrutam jewelry. If you're not completely satisfied, we offer exchanges or store credit under the following conditions.

1. Important Timeframes & Contact Information

  • Order Cancellation: If you need to cancel an order, please contact us at info@amrrutam.com or call/WhatsApp us at +91 - 9810762315(Monday-Friday, 10 AM - 6.30 PM IST) within 24 hours of placing your order.
  • Exchanges/Returns for Store Credit: To request an exchange or store credit, you must contact us within 24 hours of receiving your product by emailing info@amrrutam.com or via Whatsapp +91 - 9810762315 (Monday-Friday, 10 AM - 6.30 PM IST).

 

2. Eligibility for Exchange or Store Credit

For an item to be eligible, it must meet all of these strict conditions:

  • Unused & Original Condition: The item must be in new, unworn, and saleable condition, showing no signs of wear, alteration, or damage.
  • Security Tag Intact: It must be returned with its original security tag still attached and undamaged. If the security tag has been removed or tampered with, the item is not eligible for exchange or store credit.
  • All Original Packaging: You must return the item with all original packaging, including the gift box, pouches, authenticity cards, dust bags, and any leather tags.
  • Immediate Notification for Missing Tags: If your product arrives without a tag, you must inform our customer care department immediately upon receipt.

 

3. Exchange & Store Credit Process

  1. Contact Us: Reach out within the specified timeframe using the contact methods above to initiate your request.
  2. Product Inspection: Once we receive your returned item, our specialist team will conduct a thorough inspection to confirm it meets all eligibility criteria. Products that are damaged or soiled may not be accepted and may be sent back to you.

4. Shipping Charges for Exchanges

  • Customer-Paid Shipping: For all exchanges where the product is not damaged or defective, a shipping charge of up to ₹500 (covering both return and re-shipping) will be applicable and must be paid by the customer. This amount will get adjusted from the store credit.

 

5. Products NOT Eligible for Exchange or Store Credit

Please note that the following items are final sale and cannot be exchanged or returned for store credit:

  • Customized Orders: Any product made specially on order with alterations.
  • Exchanged Products: An item that has already been exchanged once is considered customized and is not eligible for further exchange or refund. If a second exchange is attempted, no refund or credit will be provided.
  • Bulk Orders: Orders containing more than ten products.
  • Discounted Products: This includes items on sale (like EOSS), or purchased with any discount code or coupon.

 

6. Claims for Damaged/Defective Products

For any claims regarding damaged or defective products, you must provide an unboxing video. This video needs to be made in front of the courier delivery partner, and you must provide their name and contact number. Claims without this video and details will not be entertained. We are not liable for any damages caused to the product during transit from the customer back to us.

 

7. International Orders

  • We do not accept any cancellations or exchanges for international orders.
  • Shipping charges for all international orders are extra and based on actual costs.

We hope this clarified policy provides you with a clear understanding of our terms. If you have any questions, please don't hesitate to contact our customer care team!

Purity Assurance

We provide 100% Money Back guarantee if the product is not 92.5 Silver/14K Gold as hallmarked. T&C apply.

Lifetime Support

We provide lifetime support for any manufacturing defects for all products purchased via Amrrutam. T&C apply.

1 Year Free Re-Polish

Get a 1 year free re-polish from the date of purchase of the product. Please email us at info@amrrutam.com. T&C apply.

DISCOVER THE WORLD OF JEWELRY

Made on Order

Making 15-20 working days. Our products are handcrafted.

Customer service

We are available from monday to friday 10.30am to 6.30pm

Book Now Pay Later

Pay 10% now and balance on delivery. Secure payments.

Easy 24hrs Exchange

Email/Whatsapp us within 24hrs for exchange

FAQ’s

Is Amrrutam's silver jewellery genuine 925 Sterling Silver?

Absolutely. All Amrrutam jewellery is crafted from authentic 925 Sterling Silver, ensuring purity and lasting brilliance. Each piece is hallmarked for your assurance and we provide 100% money back guarantee.

How long will it take to get my orders?

Our standard production time is 15-20 business days, plus shipping 3-5 days. Overseas deliveries can take anywhere from 6-8 weeks. You can contact us on whatsapp for more clarity.

Do you offer free shipping?

Yes, we offer complimentary shipping on all domestic orders. Shipping charges are additional for international orders.

What if the jewellery doesn't meet my expectations or fit correctly?

We offer a 24-hour exchange policy. You must inform our team within 24 hours of delivery if you wish to exchange an item. This policy is not applicable for customized orders. For more details, please read our Exchange Policy.

How can I be sure the jewellery I receive matches what I see on your website, especially since you don't have a physical store?

We understand! At Amrrutam, we use high-resolution professional photography and detailed product descriptions to perfectly showcase each unique design. What you admire online, down to its intricate detail, is precisely what arrives at your door. Plus, our 24-hour exchange policy ensures your complete peace of mind.

Do you offer custom design services for special occasions?

Yes, Amrrutam specializes in bespoke silver jewellery. Contact our design team on whatsapp to discuss your vision for truly unique, customised pieces for bridal trousseaus or special occasions. We suggest to keep a timeline of 4-6 weeks for custom orders.

What is Moissanite Polki?

Moissanite Polki refers to lab-created Moissanite gemstones cut in the traditional 'Polki' style. While Polki traditionally uses uncut, unpolished natural diamonds, Moissanite Polki offers a brilliant, ethical, and more affordable alternative. It captures the raw, organic sparkle and heritage appeal of traditional Polki jewelry, making it a stunning choice.

Will 925 silver jewellery look like real gold?

Yes, many of our 925 Sterling Silver pieces feature premium gold plating (e.g., 18K/22K gold plating). This meticulous finish provides the luxurious appearance and radiant shine of solid gold, offering a designer look without the higher cost.

Can I sell silver jewellery and get money?

While 925 Sterling Silver has intrinsic value, designer silver jewellery is primarily valued for its craftsmanship and unique design, not its metal weight alone. Unlike gold, significant metal loss can occur when removing stones, making resale for full value challenging. Amrrutam jewellery is crafted for its artistic beauty and to be cherished, not for investment or melt value.

Will Swarovski or CZ stones look like real diamond jewellery, or will they look fake?

Our jewelry featuring Swarovski or high-quality CZ stones is meticulously crafted to maximize brilliance and fire, closely mimicking the sparkle of diamonds. When set in our designer silver, these stones offer a stunning, authentic look that is far from "fake" and is chosen for its beauty and ethical appeal.

Will my 925 Silver jewellery with rhodium/gold plating tarnish or turn black? Can i wear it daily?

925 silver jewellery including gold-plated sterling silver jewelry can eventually tarnish. Tarnish occurs when the silver base reacts with air or chemicals, which can happen if the gold plating wears thin over time, especially with frequent wear or exposure to harsh elements like moisture, perfume, soap etc. The stones (moissanite polki, CZ, gemstones) themselves do not tarnish, but their settings might. Following our care guide to preserve the gold plating and overall shine. We also provide 1 year free re-polish, and thereafter lifetime polish service for minimal charges.

Our 925 Sterling Silver jewellery is crafted for durability and everyday elegance. While suitable for daily wear, we strongly recommend following the detailed care instructions to protect its finish and ensure its lasting beauty. Consistent care will help maintain its shine for years.

What makes Amrrutam the preferred choice ?

Amrrutam Jewellery stands apart for several reasons:

Generational Craftsmanship: Our jewellery is meticulously handcrafted by 2nd and 3rd generation artisans, applying the same unparalleled skill and dedication used in crafting fine gold jewellery.

Exclusive Designer Pieces: We offer unique designs created by talented jewellery designers, ensuring you acquire truly distinctive pieces, unlike common mass-produced styles.

Rigorous Quality Control: We adhere to strict quality checks at every stage, guaranteeing each piece comes out perfectly to your satisfaction, reflecting our unwavering commitment to excellence.

Authentic 925 Sterling Silver: We use only genuine 925 Sterling Silver, hallmarked for purity and lasting brilliance with 100% money back guarantee.